Privacy notice

Last updated: November 11, 2026

mando is a service of Favesco LLC, based in Tempe, Arizona, United States. Favesco is responsible for the personal data described in this notice. Here is what data we handle, what we use it for and what you can do about it.

What data we handle

• Your account: your name, your email, the name of your company or business and your password. The password is not stored as you type it: we store a derived value that cannot be read back.
• What you and your team put into your system: the names of the people on your team, their emails when you give them access, and the work information you choose to record, such as sales, clients, appointments, inventory, payments, meeting action items and the content of files you upload.
• What you ask the assistant: your request and the reply are used in the moment to answer you and apply the changes to your system. We don't keep a separate copy of your conversations. We do record how many requests each account makes per day and their size, to enforce usage limits.
• Technical data: your IP address and browser type reach our servers, as with any website. To stop abuse we count attempts per IP address, storing only a fingerprint that cannot be turned back into the address and that is deleted after two days.
• In your browser: we keep your session and your language in local storage. We don't use advertising cookies or third-party trackers. The site's fonts are served from the site itself, not from third-party services.

We don't ask for sensitive personal data, such as health data, beliefs or biometric data, or for card or bank account details. Please don't put them into your system.

What we use it for

We use it for what is needed to give you the service:

• Creating your account and protecting it.
• Building, saving and showing your system, to you and to the people you give access to.
• Answering what you ask the assistant.
• Sending you service emails: confirming your email, recovering your password and important notices about your account.
• Helping you when you write to us.
• Preventing abuse, keeping the service secure and complying with the law.

We don't use your data for advertising and we don't send you promotional emails. If we ever want to, we will ask your permission first and you can say no without losing the service. We don't sell your data and we don't use the content of your system to train artificial intelligence models.

Your team's and your clients' data

When you add information about other people, you or your company decide what is recorded and why. That makes you responsible for that data and for having the permission or legal basis to use it. Favesco handles it on your behalf, only to give you the service and according to what you set up. If someone on your team asks us to exercise their rights over something you added, we will handle it together with you.

Who we share it with

We work with providers that help us run mando, under contract and only for that purpose:

• Hosting for the site and the database.
• Delivery of service emails.
• The provider of the artificial intelligence model that generates the assistant's replies. When you make a request we send it your request and the part of your system needed to answer it. Its terms don't allow it to use that content to train its models, and it may keep it for a limited period to prevent abuse.

These providers are in the United States, so your data is stored and processed there. Beyond them, we only hand over data when a competent authority requires it under the law. If mando changes owners, whoever receives it will have to honor this notice.

How long we keep it

For as long as your account exists. Whoever runs the company can delete their account from mando, under Your account, Delete my account: the company, its system and its team's accounts are deleted right away. You can also ask us by writing to support@favesco.tech and we do it within 30 days. Either way we keep only what the law requires us to keep, and backup copies are removed within 30 days.

How we protect it

• The connection to mando is always encrypted.
• Passwords, sessions and access links are stored in a way that cannot be read.
• Each person receives only the information that belongs to their role, and that is decided by the server, not by the screen.
• There are limits against repeated sign-in attempts.

No system is infallible. If a security breach significantly affects your data, we will let you know.

Your rights

You can ask us for access to your data, to correct it, to delete it or to stop using it for a given purpose, and you can withdraw your consent. Depending on where you live, the law may give you additional rights.

To exercise them, write to support@favesco.tech from your account email and tell us which right you want to exercise and over what data. We may ask you to confirm your identity. We reply within 20 business days.

Several things you can do yourself from your system: correct data, export it and remove access.

If you are in Mexico and believe we did not address your request, you can go to the Secretaría Anticorrupción y Buen Gobierno, the authority for personal data protection.

Minors

mando is for businesses and work teams. It is not directed at people under 18.

Changes to this notice

If we change this notice, we will publish the new version here with its date. If the change is significant, we will let you know by email or inside mando before it applies.

Contact

Favesco LLC, Tempe, Arizona, United States.
support@favesco.tech